We do not allow order cancellations or modifications. Since work on processing your order begins as soon as we receive it, we cannot modify or cancel your order. You will need to wait until you receive it and then submit a return request on the returns portal.
FAQ - Orders and Payments
DID MY ORDER GO THROUGH?
Once your order has been successfully placed, you will receive an order confirmation email. If you went through the checkout process and made it to the order confirmation page but did not receive an order confirmation email, wait about 5 minutes and check your email’s spam and junk folders. If no confirmation email comes through please reach out to info[at]sabaimusic.com.
WHAT SHOULD I DO IF I ENTER AN INCORRECT SHIPPING ADDRESS?
Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted.
If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.
CAN I MODIFY OR CANCEL MY ORDER?
WHY WAS MY ORDER CANCELED?
Below are possible reasons as to why your order was canceled/refunded:
- You did not respond to an important email from us regarding a time-sensitive email.
- You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.
- Your order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout): Billing address, last 4 digits of credit/debit card used or PayPal account email address, your email address. If you have any questions or concerns please contact us.
WHY WAS I CHARGED MULTIPLE TIMES?
When you are placing an order on our website and enter an incorrect or invalid credit card number, expiration date, security code, or billing address, your order will likely be declined and you will be redirected back to the Billing page of the checkout process.
If this happens, it's possible that you will see a "pending charge" on your bank statement for each time you submit incorrect or invalid payment information. Don't worry, these pending charges will clear from your bank statement within 3-5 business days. If these pending charges appear, there is nothing that we can do about it on our end. If you're concerned about the pending charges, your best options will be to contact your bank directly.
If the pending charges do not disappear and become actual charges, please reach out to our customer support so we can investigate the issue.
MY CREDIT/DEBIT CARD ISN'T GOING THROUGH
If the zip code on the billing address and card information field don’t match, our system will not accept your order.
Here are a few solutions that have successfully fixed the problem:
- Place the order again with the same card but double-check the billing zip code and the cards CVV code.
- Use a PayPal account
- Use a different credit/debit card
If all fails, you can contact us to manually process the order; however, the zip code on your payment information needs to match the zip code that you have on your bank account.
WHAT IS A NON-STERLING TRANSACTION FEE?
If you make a transaction in a foreign currency, you will be charged a non-sterling transaction fee of 2.99% on the transaction amount. If you use your Card to withdraw cash abroad a cash fee of 3% of the withdrawal amount or £3 (whichever is greater) will be payable in addition to the non-sterling transaction fee (definition taken from Google.com).
We are not responsible for Non-Sterling Transaction Fees, and it is the customer's responsibility to pay this fee.